NONSLIP Tray

Do not use in a dishwasher. Do not soak in water. Discoloration may occur by heat and water drops. Do not use alcohol spray as it may damage the surface coating. Do not place near open flames. Clean the surface with dry or tightly wrung out dishcloth after use. To prevent warpage and the surface from peeling off, please keep the product dry, and avoid vertical storing and direct sunlight. Slight differences may occur being handmade. Color and grain of natural wood varies in each item.

Shipping 

We use Evri for all our deliveries in the UK and also internationally.

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping charges for your order will be calculated and displayed at checkout. 

In-store pickup

You can skip the shipping fees with free local pickup at our cafe in Leicester. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9:00 - 16:00 every day. Please have your order confirmation email with you when you come.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at iqbal@thecoffeeobsessive.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at iqbal@thecoffeeobsessive.com.